Privacy Policy

This website collects any data you give us on one of our contact forms, including our blog subscription form. It also collects data on the use of the website, including through cookies. This Privacy Policy lists the data Air Assist America Air Ambulance, LLC (“we,” “us,” “our”) collects at this site and lists our policies and procedures related to that data.
This Privacy Policy relates only to gulfstreamairambulance.com (our “Website”) and our company, not to any third party site or service linked to our Website or recommended or referred by us or through our Website.

A. Personal Data We Collect
As you can see by reviewing them, the contact forms at our Website collect first name, last name, email address and phone number.

Outside the contact forms, we collect data on how our website is used: number of page visits and duration, type of browser, etc. This “usage data” may include personal data, like your Internet Protocol (“IP”) address.

Some of this usage data comes through “cookies.” A cookie is a string of data our system sends your computer and then uses to identify your computer when you return to our Website. You can set up most browsers to refuse all cookies or to notify you of any cookies you receive. But if you don’t accept cookies, you won’t be able to make as efficient use of our Website.

Our Website is not meant to collect data from children or from anyone under 18. If you know of children’s information collected through our Website, please contact us at operations@gulfstreamairambulance.com.

Do Not Track Notice
Do Not Track (“DNT”) is a setting in a web browser that directs websites not to track your behavior. You can activate the DNT settings through most browsers. We do not track users across third party Websites, so we don’t respond to DNT signals.

B. Our Use of Personal Data
We use your personal data to reply to messages you send us through our contact forms. Also, if you send us a contact form or subscribe to our blog, we’ll put your name and email address and celll phone number on our notices list, so that you get email and text notices of future blog posts and announcements and empty leg notifications. (You can unsubscribe when you receive one of those announcements.)

We use cookies – including the personal data they collect – so that our Website can remember you and give your the information you’re most likely to need. We also use information gained through cookies to compile statistical information about use of our Website, such as the pages users visit most often.

For air ambulance transfers We collect personal data including name, address, passport info, date of birth, health and medical treatment on behalf of the patient and any traveling family members. We use this information for the purposes of providing medical care and government required aircraft manifests.

C. Retention of Personal Data
We retain your personal data so long as it serves the purposes listed in this Privacy Policy, including to send you blog post notices and other general messages (unless you’ve unsubscribed), to collect and monitor traffic and other usage statistics at our Website, and to comply with our legal obligations.

D. Transfer of Personal Data
We may store or process your data outside your city, province, state, or country, including through one of our contractors (described below). So your personal data may be stored in a country that operates under privacy and data protection laws different from those of your home jurisdiction.

E. Contractor and Other Third Party Access to Personal Data
We give certain independent contractors access to data we collect, including personal data. Those help with hosting and storage of this Website, tracking Website use, and marketing to and communications with Website users. All those contractors are required to promise to keep personal data confidential and to use it only as we instruct.

We also may disclose personal data to attorneys or law enforcement authorities to address contract violations or illegal behavior. And we disclose any information demanded in a court order or otherwise required by law or to prevent harm to persons or property.

WordPress
Our Website is hosted on the WordPress system. All data collected through our Website is collected by WordPress’ computers. For information on WordPress’ privacy practices, please visit WordPress’ Privacy Notice for Visitors to Our Users’ Sites.

Google Analytics
Our independent contractors include Google Analytics: a web analytics service that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. We are told that you can opt-out of Google Analytics tracking on our Website by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page.

Drip.io
Our independent contractors also include Drip.io, which sends bulk e-mails for us. For information on Drip.io’s use of personal data, please visit the Drip.io Privacy Policy Page.

We are not responsible for the conduct of WordPress, Google, or Drip.
As noted above, we compile Website usage statistics from data collected through cookies. We may publish those statistics or share them with third parties, but they don’t include personal data.

F. Protection of Personal Data
We protect the data you send in contact forms (name and e-mail address) by storing it on password-protected computers and by sharing it only with contractors who have agreed to use it only as we instruct and within the law.
Gulfstream Air Ambulance sends all personal as well as medical data relevant for processing the case to doctors, hospitals or emergency service partners and, as applicable, further agencies involved in the case domestically and abroad to provide healthcare services.

We do not directly store the personal data that may be included in usage data collected by cookies and other mechanisms at our site. That data is collected and stored on our behalf by our contractors, including WordPress and Google Analytics, under their security procedures. See Section E above for more information on those contractors and their policies.

G. Accessing and Correcting Your Personal Data
You can access and change any personal data we store by contacting us via e-mail, at operations@gulfstreamairambulance.com

H. Special Terms related to the European Economic Area
If you are in the European Economic Area (“EEA”), this Section H applies to you.

Legal Basis for Processing
We process (use) the personal data you give us in contact forms (name, e-mail address, other information you choose to provide) because, by filling out those forms, you’ve sent us that data and authorized us to use it.

We process usage data, like number of page visits and personal data like IP addresses, because our contractors (e.g., Google Analytics) use that data to tell us about usage of our Website. So we believe the lawful basis for processing that data is that it’s in our legitimate interests.

We will also process personal data wherever we have a legal obligation to do so—for instance, if a court subpoenas that data.

Your Rights Under the General Data Protection Regulation (“GDPR”)
If you wish to know what personal data we hold about you, to have us remove it, or otherwise to exercise your rights, please contact us at operations@gulfstreamairambulance.com

You also have the following rights related to your personal data, under

European Union law:
-The right to access, update, or delete your personal data.
-The right of rectification—to have your information altered if it is inaccurate or incomplete.
-The right to object to our processing of your personal data.
-The right of restriction—to request that we restrict how we process your personal data.
-The right to data portability—to receive a copy of the information we have on you in a structured, machine-readable, and commonly used format.
-The right to withdraw consent to our processing of your personal data.
-The right to complain to an EEA data protection authority (a government agency) about our management of your personal data.

I. Amendment of This Privacy Policy
We may change this Privacy Policy at any time by posting a new version on this page or on a successor page. The new version will become effective on the date it’s posted, which will be listed at the top of the page as the new Effective Date.

J. Contacting Us
For questions about this Privacy Policy, please contact us at operations@gulfstreamairmbulance.com